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I’ve been having a surreal experience with Australia Post. They claimed to have delivered a package from the UK to me last Friday. There was no package. There was no card in my mailbox saying to pick it up at the post office. Yet there it was on the tracking info: delivered.
The nice man at the post office, when he couldn’t find my parcel, helped me put in a missing parcel claim. When he looked up the tracking number at his end it said my parcel had an incomplete address: it was missing the flat (apartment) number.
Hmmmm, I thought, but the UK tracking has the flat number. Why would it disappear from the package on its journey from the Royal Mail in London to Australia Post in Sydney?
On the way home, a charming man from Australia Post rang to assure me that they were on it, and that most packages were found. I imagined a crack team of Australia Post sleuths on the case. I was vastly reassured.
I woke to an email from Australia Post letting me know that the package had been returned to sender. I wrote to the sender in London warning them my package might be on its way back. They were all, “But how? There’s no return address on the package.” This was somewhat perturbing.
An hour later I got an email from Australia Post saying my package was either in my mailbox or at the post office. I checked. It was in neither place. I was beginning to feel like Australia Post was gaslighting me.
Then an hour later, I got a generic email from Australia Post assuring me they were on the case and would find my package. I was not reassured. I was starting to lose faith in Australia Post’s sleuths.
I decided to phone them, to find out if the parcel had a) been returned to sender despite there being no return address, b) been delivered to a Justine Larbalestier in a parallel universe, or c) was in a happy liminal space about to be tracked down by the valiant sleuths at Australia Post.
After thirty minutes negotiating the endless, confusing phone tree, I got through to the delightful Tracy, who looked at all the info from my claim no. and spluttered “ZOMG! This is ridiculous. It says it’s been delivered TWICE! There’s nothing here about it being returned to sender. Where on earth did that come from? It says there’s no flat number. THE FLAT NUMBER IS RIGHT HERE! It can’t be all these things at the same time! And there’s an update saying it’s on a truck on its way to you now. How could that be if it was delivered last Friday and this morning? Ridiculous! I will sort this for you! I will make this happen!” she said, typing furiously.
I admit that I was half way in love with Tracy at this point. I hung up and did various chores before receiving yet another Australia Post email claiming my parcel had been delivered for a third time. I confess that, despite the fabulous Tracy, I doubted this claim. My buzzer hadn’t rung and there’d been so many false alarms. I trudged down to the lobby, with little hope. But lo and behold, my parcel–with my full address–including the flat number–was there in my mailbox.
Hilariously, the vintage eighties silk shirt inside was made in W. Germany: a non-existent country. Maybe that non-existence disturbed the space-time continuum and created intermingled timelines in which all parcels were in all states of delivery?
Thank you, Australia Post, and especially Tracy, for tackling this space-time anomaly and making my parcel reappear. I’m most grateful and the shirt from the non-existent country is gorgeous.